Outsourcing
for companies
Outsourcing for companies that care about Quality, Performance, People, Retention and Culture .
Grow Your Business
let's make your business grow with us
How can we help?
Core services made to scale your business.
Customer Support
We custom build a team to match your culture, your customer, and your business needs. Then we layer on the training, tools, customer insights and more so your operation scales with quality and efficiency.
Software QA
Need help vetting your latest release? Our global network of Software QA professionals can help you meet release deadlines with peace of mind and ensure that your apps and website remain bug-free.
Trust & Safety
We protect your brand like it’s our own. Our moderation associates and Trust & Safety specialists don’t just support your team, they become an extension of it, enforcing your community guidelines in any language and time zone.
Quality teams for unparalleled outcomes
Core services made to scale your business.
Our commitment to quality starts with how we hire and extends to every part of our business. Exceptional Associates. Exceptional Managers. Exceptional Operations.
Built-in reporting and leadership help our teams meet and exceed target KPIs like Response Time and Handle Time.
Our philosophy has always been to hire great people and create an engaging, collaborative work environment. The result is the highest employee retention rates in the industry.
As your business grows, your needs change. Our offerings span from on-demand options for teams with low volume to fully dedicated teams that scale into the hundreds of FTEs.
Partners, Not Customers
We operate like stakeholders, not vendors.
We know that our success depends on your success. We’re passionate about supporting partners in meaningful ways and helping with whatever gets thrown their way.
Welcome New Partners, Summer 2022
Tackling Workflows Outside the Queue with thredUP
Enhance Your Operation
Our additional services allow you to hone in and perfect your
operations for maximum quality and efficiency.
Quality
MyDigiCall’s Quality Services can provide deep insights into your product, processes, and team performance. We can even QA your other vendors for unbiased auditing.
CRM Optimization
We deliver the best solution and provide a business strategy that makes you a full professional.
Training
Training is the foundation of quality. Our world class Learning & Development experts can up-level your training.
Data Security
MyDigiCall places the highest value on security and privacy. To that end, many of our sites are HIPAA compliant and we are ISO 27001 certified in the United States.
-Ability to customize specific security controls based on your needs
-Regular data protection impact assessments
- Data security training for all associates
MyDigiCall US Is ISO 27001 Certified
Our Security & Privacy Program
Ready to start your journey to High-value Services ?
Industries we support
We're here to help you succeed. Whether you work in EdTech, E-commerce, HealthTech, SaaS, or FinTech, your business revolves around your customers, and it’s important that they get fast, on-brand responses. Here are some of the industries we serve.
Ecommerce
Financial technology
EdTech
Health & Wellness
SaaS
Tech Companies
We build globally distributed teams of exceptional individuals who provide next level customer experiences and innovative solutions for companies of all sizes.
Useful Links
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