Customer Support -

Customer Service

Mydigicall's teams are designed to help you grow without sacrificing quality or efficiency.

How it works

We determine the appropriate size and structure for your team together.

We collaborate to pick the best candidates.

We put together your perfect team in 2-4 weeks.

We work collaboratively with you to guarantee that associates are adequately trained and prepared to provide excellent service to customers.

We set a meeting with a management team on a weekly or monthly basis to discuss custom reports, customer insights, and training updates as needed.

Trust & Safety

Quality & Efficiency

Building an excellent support team entails first identifying which metrics are most important to your business and then aligning your team, tools, and operations to meet those metrics and exceed customer expectations.‍

People

We find people who are enthused about your product and create an engaging environment for them to work in.

Tools

We ensure that your tools are configured to provide maximum efficiency and a stellar customer experience.

Metrix

We take the time to determine which metrics are most important to your business and then align your team and workflows to meet these KPIs.

Level-up your operations

Support is about far more than just tickets. Working with Mydigicall provides you with access to world-class QA, analytics, automation, and training.

Quality Assurance

Integrate quality specialists into your team or collaborate with our quality experts to create a custom QA plan.

Analytics & Insights

Explore productivity metrics and customer perception with our data team.

Helpdesk Automation

With the assistance of our engineering team, which specialises in reducing tool friction, you can create seamless, efficient workflows as well as automations.

Quality at Scale

Quality teams across all channels

To ensure rapid and efficient support, our geographically diverse team members will communicate with customers across platforms.

Omnichannel Support

Our teammates will meet your clients wherever they might be - by phone, email, chat, video, or social media.

Curated For Quality

Associates seamlessly integrate into your workflows, tools, and KPIs, providing support that feels like you.

Any Team Size

We build teams of all sizes, from bootstrap to IPO, starting with a team of two experts in their own fields.

We build globally distributed teams of exceptional individuals who provide next level customer experiences and innovative solutions for companies of all sizes.