Make quality the foundation of your customer service.
MyDigiCall's quality assurance services are designed to ensure high performance from beginning to end, from brand voice to policy adherence and far beyond.
QA is more than a score
Custom Rubrics
Using custom scoring guides, you can determine what is most important to your company.
Actionable Reporting
Regular reporting makes it simple to identify which tools and workflows require improvement.
Customer Insights
Discover your customers' biggest vulnerabilities and share them across departments.
Class Data Handling
Random and statistically relevant sample sizes ensure that scores are fair and calibrated.
Streamlined Tools
Get away from spreadsheets. Use tools that make QA simple, streamlined, and quick.
Solutions
With so many feedbacks arriving each week, it can be difficult to ensure that each customer receives an accurate response. Integrating quality into your operations establishes a solid foundation for success in all workflow and process improvements, including training and policy updates, customer insights, and product feedback.
Increase your support with full-time quality assurance.
Do you have difficulty tracking quality across vendors or across a large team? We put together teams of QA Analysts who can provide you with a complete picture of Quality and Compliance across all of your teams and departments.
- Fully dedicated teams to move the needle.
- Visual/snapshot testing.
- We’ll develop a customized rubric for you to use to consistently analyse if you’re meeting your metrics and provide a roadmap for improvement.
- Our recommendations will provide your team with a roadmap with prioritised goals to guide your process of improvement.
Create your strategy with the help of our Quality experts.
Ready to improve team quality but unsure where to begin? Meet with our quality experts, who will assist you in determining which metrics to track, developing a custom rubric, and establishing a process to ensure you have a complete picture of quality and compliance performance across your team.
- Our Quality Experts collaborate with your team to identify the most important metrics for your company.
- We’ll create a custom rubric that you’ll be able use to consistently assess whether you’re meeting your metrics and provide a road map for improvement.
Transform your Quality strategy from add-on to baked in.
Already working with PartnerHero for support or moderation? Seamlessly add people and processes to ensure your end-to-end quality is perfect.
- Identify and measure the metrics that matter most to your business
- Leverage our proprietary, peer driven quality software that makes tracking QA easy
- Make Quality part of your everyday for ongoing improvements across your business
We build globally distributed teams of exceptional individuals who provide next level customer experiences and innovative solutions for companies of all sizes.
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